Hackney Homes is doing a review of their Service Standards and need your views.
And need them now!
(or at least before Thursday 15th)
It covers everything from how many days they have to respond to your letter, query , phone call or email to how often they should inspection buildings to how quickly they should respond to repair requests.
The actual list includes timescales and specific details for Repairs, Grounds maintenance, Cleaning, Anti social behaviour, Decent Homes, Parking, Home ownership, Rents and Housing management.
They are planning focus groups in the week commencing the 19th November, and are interested in your suggestions for changes. That is, even identifying new service standards, deleting old ones, changing timescales or simply commenting on the existing standards.
You should either contact me, David White (email@example.com) and I can give you all the details (or I can forward your views) or you can contact Tom Hogan (Head of Service Development & Neighbourhood Contract Manager) at firstname.lastname@example.org