UPDATE
The NEW
“Report Anti-Social Behaviour online” website
…is now working.
“Report anti social behaviour online by clicking on the link below. All information will be treated confidentially. Information will not be disclosed to a third party without your consent. You may complete the form anonymously is you wish to do so.”
The “REPORT ASB NOW” button above
will take you directly to the Hackney Homes “Report anti-social behaviour website”
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If you have an ASB case to report and want to speak to someone, contact your Neighbourhood Office.
NE Neighbourhood Office (Clock Hse) 020 8356 6500 – 9am to 5pm.
From 7pm to 5am call 020 8356 3310 - seven days week.
You can also text: 0752 7385 603
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There is a General “Anti Social Behaviour page” which includes:
• Your enquiry
• What is anti social behaviour?
• What can be done
• Drug dealing and harassment offences
• Report anti social behaviour online
• Anti social behaviour text messaging service
• Anti social behaviour out of hours helpline
is at this link:
http://www.hackneyhomes.org.uk/hcs-antisocial-behaviour.htm#asbonline
Until a Report number is generated automatically I recommend making a note of exactly when you made the report(s), especially if you didn’t leave your name or have sent in details on more than one report.
When making a report...
If you think there’s CCTV footage say so and give the camera positions – it should save time in getting someone to view the footage.
If it’s part of an ongoing problem or reports have previously been made about the same perpetrator, say so and give the “Case number” if you know it.
>><<
Sun 4th Oct
Next week (from Monday 5th Oct) a new Hackney wide
“ASB reporting website”
will be up for you to comment on.
It won’t go “live” until comments and suggestions have been taken from panels and residents.
The draft I’ve contributed towards offers the opportunity to remain completely anonymous or remain anonymous and still get an acknowledgement to the report and updates by leaving just an email address or mobile phone number, both of which could easily be disposable.
I hope the idea persists because I think it will encourage those residents who would like to know that something is being done but are concerned about giving their names, even with assurances of confidentiality.
The draft also had a “What to expect” link button on the first & last pages going to
new Service Standards for
(1.) time to acknowledement of the report
(2.) time to CCTV being viewed and
(3.) time to a “Case number” and officer being assigned.
...
The first page of the draft also had this graphic:
Although the web button almost certainly won’t look quite like the above
I hope it’s still there as a large link button.
Next week you can see if it’s content is the same as the above draft.
I am assured that each report will generate a unique “Report Number” so that you can easily refer to your report and chase it up if the service standards aren’t met.
This site is being built by Hackney Homes so that later on it can be fully incorporated into the new “Universal Housing” software from Civica. It doesn’t has all the features of “ASBnet” that we had hoped would be introduced and which had the backing of at least one councillor and some senior Hackney Homes staff but it should suffice as long as the associated new service standards are met.
…..
As soon as the website is up for comments
I’ll post the link here, so check back
next week, starting on Monday 5th October
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